Returns & Refunds

We want you to be satisfied with your purchase.

If you are not completely satisfied with your order, you may request a return in accordance with the conditions outlined in this policy.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned with their original packaging, tags, and accessories, where applicable.
• Proof of purchase or a valid order number must be provided.
• Return requests must be submitted within 30 days of receiving your order.

Certain products may not be eligible for return due to hygiene, safety, or other applicable restrictions.

All returns are subject to inspection and approval.

To start a return, please follow these steps:

1. Step 1: Contact Us

   Email our customer service team at support@oofoshopus.com with your order number and the reason for your return.

2. Step 2: Receive Return Instructions

   Our customer service team will review your request and provide return instructions, including the return address and any applicable requirements.

3. Step 3: Prepare Your Package

   Carefully pack the item in its original packaging, including all relevant accessories and documentation.

4. Step 4: Ship Your Return

   Send the package to the return address provided by our customer service team.

Please do not send returns to the original shipping address unless specifically instructed.

5. Step 5: Return Inspection

   Once we receive your returned item, we will inspect it and notify you of the return approval or rejection.

Unless the return is due to an error on our part or a defective or damaged product, customers are generally responsible for return shipping costs.

If you receive an incorrect, defective, or damaged item, please contact us before returning the product.

Where appropriate, we will provide return instructions and discuss an appropriate resolution.

Original shipping fees are generally non-refundable unless otherwise required by applicable law or expressly stated otherwise.

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method.

Please note:

• Refunds are generally issued to the original payment method.
• Processing times may vary depending on your payment provider.
• Your bank or payment provider may require additional time to post the refund.
• Shipping fees and other non-refundable charges may be excluded where permitted by applicable law.

We are not responsible for delays caused by banks or payment providers after a refund has been processed.

After your return has been approved, we will generally initiate the refund within 5–10 business days.

The time required for the funds to appear in your account depends on your payment provider or financial institution.

If you have not received your refund after the expected processing period, please contact your bank or payment provider first.

If the issue remains unresolved, contact our customer service team for assistance.

If you would like to exchange an item for a different size, color, or product, please contact our customer service team.

Exchanges are subject to product availability.

Depending on the circumstances, you may be asked to return the original item and place a new order.

Any applicable price differences or additional shipping charges will be communicated before the exchange is completed.

We take product quality and order accuracy seriously.

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.
• Photos of the packaging, if applicable.

After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, exchange, or refund.

You will not be required to pay return shipping costs for verified errors or defective products attributable to us, subject to applicable law.

Certain products may not be eligible for return or refund, including:

• Gift cards.
• Final sale or clearance items, where clearly identified and legally permitted.
• Personalized or customized products, except where defective or otherwise protected by law.
• Products that cannot be returned for hygiene or safety reasons once opened, where legally permitted.
• Items damaged through misuse or improper handling by the customer.

This list is subject to applicable consumer protection laws. Nothing in this section limits any mandatory return or refund rights available to customers.

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation is approved after payment has been received, the refund will be issued to the original payment method.

Your statutory cancellation rights, where applicable, remain unaffected.

If you have not received your refund:

• Check your bank account again.
• Contact your credit card company or payment provider.
• Contact your bank to confirm whether the refund is pending.
• If you have completed these steps and still have not received your refund, contact our customer service team.

Please provide your order number and relevant refund information so we can assist you.

Please contact our customer service team before sending any returned products.

We will provide the appropriate return address and instructions after reviewing your return request.

Unauthorized returns or packages sent without prior instructions may experience processing delays.