Shipping & Delivery

We strive to process and ship all orders as quickly as possible.

Please allow 1–3 business days for order processing before shipment.

Please note:

• Orders are processed Monday through Friday, excluding weekends and public holidays.
• Orders placed on weekends or holidays will be processed on the next business day.
• Order processing time is separate from shipping transit time.
• During peak seasons, promotional events, or unexpected circumstances, processing times may be longer.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

We offer different shipping options to meet your delivery needs.

Available shipping methods, estimated delivery times, and shipping fees will be displayed at checkout.

Please note that all delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Free shipping is available on orders of $10 or more.

For orders under $10, applicable shipping charges will be displayed at checkout before you complete your purchase.

Available shipping methods and any applicable charges for your selected delivery option will be displayed at checkout.

From time to time, we may offer additional shipping promotions. Any applicable conditions will be displayed with the offer.

We currently ship to the destinations listed as available during checkout.

Shipping availability may vary depending on your location.

Please ensure that your shipping address is complete and accurate before submitting your order.

We are unable to guarantee delivery to destinations that are not supported by our shipping carriers.

For international orders, additional customs duties, import taxes, or other fees may apply depending on the destination country's regulations.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link, when available.

You can use the tracking information to monitor your shipment.

Please allow some time for tracking information to become available after your package has been handed over to the shipping carrier.

If your tracking information has not been updated for several business days, please contact our customer service team for assistance.

Please carefully review your shipping address before completing your order.

If you need to change your shipping address, contact us as soon as possible.

We will do our best to assist you, but we cannot guarantee address changes after an order has been processed or shipped.

Once an order has been handed over to the shipping carrier, any delivery address changes may need to be requested directly through the carrier.

We are not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer, to the extent permitted by applicable law.

Although we work with reliable shipping carriers, delivery delays may occasionally occur.

Delays may be caused by:

• Severe weather conditions.
• Public holidays.
• Customs inspections.
• Carrier operational issues.
• High shipping volumes.
• Incorrect or incomplete delivery addresses.
• Other circumstances beyond our reasonable control.

If your package appears to be delayed or lost, please contact our customer service team.

We will work with the shipping carrier to investigate the situation and provide assistance where possible.

If a delivery attempt is unsuccessful, the shipping carrier may make another delivery attempt or hold the package at a designated location.

Please follow the carrier's instructions to arrange redelivery or package collection.

If a package is returned to us because of an incorrect address, unsuccessful delivery, or failure to collect the package, please contact our customer service team for assistance.

Additional shipping charges may apply if reshipment is required, where permitted by applicable law.

If your package arrives damaged, please contact us as soon as possible.

To help us investigate the issue, please provide:

• Your order number.
• Photos of the damaged package.
• Photos of the damaged products, if applicable.
• A brief description of the issue.

We will review your request and assist you with an appropriate resolution in accordance with our applicable policies and consumer protection laws.

For international shipments, customs duties, import taxes, brokerage fees, or other charges may be imposed by the destination country.

These charges are determined by local customs authorities and are generally the responsibility of the customer unless otherwise stated at checkout.

Customs clearance procedures may also cause additional delivery delays.

We recommend checking your local customs regulations before placing an international order.

A shipment may be considered delivered when the shipping carrier's tracking system confirms delivery to the address provided at checkout.

If your tracking information shows that your package has been delivered but you have not received it, please:

• Check around your delivery location.
• Ask household members or neighbors.
• Check with your building's reception or package room, if applicable.
• Contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact our customer service team.

If you have any questions about shipping, delivery, or your order, please contact us:

Email

support@oofoshopus.com

Website

oofoshopus.com

We appreciate your business and thank you for shopping with us.