FAQs

We recommend checking our Size Guide before placing your order. If you are between sizes or unsure which size to choose, please contact our customer service team for assistance.

Sizing may vary depending on the product style and design. Please refer to the individual product description and size guide for specific recommendations.

We recommend following the care instructions provided with each product. Proper cleaning and storage can help maintain product quality and extend its lifespan.

We make every effort to display product colors and details accurately. However, slight variations may occur due to screen settings, lighting, and photography.

Available colors, sizes, and styles are displayed on each product page. Product availability may change over time.

Simply browse our website, select your preferred product, choose the available size and color, and add the item to your shopping cart. Proceed to checkout and follow the instructions to complete your purchase.

Please contact us as soon as possible if you need to modify or cancel your order.

We will do our best to assist you before the order is processed or shipped. Once an order has been processed or shipped, changes or cancellation may no longer be possible.

Available payment methods will be displayed during checkout. Depending on your location, these may include major credit cards, debit cards, and supported digital payment services.

We use trusted payment processing providers and appropriate security measures to help protect your payment information.

Your payment details are handled in accordance with applicable security and privacy requirements.

Yes. After successfully placing your order, you should receive an order confirmation email containing your order details.

If you do not receive it, please check your spam or junk folder.

Orders are generally processed within 1–3 business days. Processing times may vary during weekends, public holidays, and busy shopping periods.

Estimated delivery times depend on your destination and selected shipping method.

Available shipping options and estimated delivery times will be displayed during checkout.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.

You can use the tracking link to check your delivery status.

Shipping availability depends on your destination. Please check the available shipping options during checkout to see whether we deliver to your location.

If your package has not arrived within the estimated delivery timeframe, please check your tracking information first.

If you need further assistance, contact our customer service team with your order number.

Please check around your delivery location, with household members, neighbors, or your building's reception area.

You may also contact the shipping carrier for additional delivery information. If you still cannot locate your package, please contact us.

We generally accept eligible return requests within 30 days of delivery.

Items should be unused and in their original condition and packaging, subject to the applicable return policy and consumer protection laws.

Please email our customer service team with your order number and the reason for your return.

Our team will review your request and provide return instructions.

For standard returns, customers are generally responsible for return shipping costs.

If you receive a defective, damaged, or incorrect item, please contact us at support@oofoshopus.com before returning it.

Please review our Returns & Refunds policy for reporting timeframes, required information, and return shipping details.

Once your returned item has been received and approved, we generally initiate the refund within 5–10 business days.

The time required for the refund to appear in your account depends on your bank or payment provider.

Yes, exchanges may be available depending on product availability.

Please contact our customer service team before sending the item back.

Return eligibility for sale or discounted products depends on the terms displayed at the time of purchase and applicable consumer protection laws.

Please contact us if you have questions about a specific order.

Account registration requirements depend on the checkout options available on our website. If guest checkout is available, you can place an order without creating an account.

If you have an account, use the password reset option on the login page to receive instructions for resetting your password.

If you have an account, you may be able to update your personal details through your account settings.

For additional assistance, please contact our customer service team.

You can reach our customer service team by email at:

support@oofoshopus.com

Please include your order number if your inquiry relates to an existing purchase.

We aim to respond to customer inquiries within 1–2 business days.

Response times may vary during weekends, public holidays, and busy periods.

You can find additional information through the following pages:

• Privacy Policy
• Terms of Service
• Shipping & Delivery
• Returns & Refunds

These pages are available through the footer of our website.